Return & Refund Policy

At SheGlow, all sales are final. We do not accept returns, exchanges, or refunds for items purchased through our store unless the item arrives defective, damaged, or incorrect.

Please review product descriptions, measurements, colors, and specifications carefully before placing your order.

Defective, Damaged, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 14 days of receiving your order at info@sheglow.org.

To process your claim, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the defect, damage, or incorrect item

Once our team reviews and verifies the issue, we will approve the claim and initiate a refund to your original payment method within 14 days of approval.

Claims submitted after the 14-day period or without sufficient evidence may not be eligible for a refund.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Color preferences

• Sale or clearance items

• Gift cards

• Items that have been worn, used, washed, or damaged after delivery

Order Cancellations

Orders cannot be canceled, modified, or changed once they have been processed or shipped.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return certain purchases within 14 days of receiving the goods where required by law.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: info@sheglow.org